Terms & Conditions

Flowline, LLC General Terms

  1. For the purpose of these terms and conditions, the definition of the “Client” is the individual who has hired Flowline, LLC (Flowline) to undertake a project and who is remitting payment to Flowline directly for said project, or is a single individual assigned in writing by the original Client to give billing authorization and to manage his project on his behalf.
  2. Flowline reserves the right to accept or reject projects, for any reason, including but not limited to matters of ethics.
  3. Flowline is not liable for or obligated by any agreements, promises, guarantees, or other statements made by third parties.  By “third parties” is meant individuals, subcontractors (other than project managers acting as assigned to a client’s project), organizations, or sister companies, who are not themselves legal members of Flowline LLC (currently Megan Tucker and William Tucker).
  4. Oral agreements are not binding and any oral agreements of importance should be confirmed by written agreements in order to be considered binding.
  5. Due to the nature of the internet, websites and related services are delivered as-is, with no guarantees, express or implied, as to future performance or results. In order for a client’s website to remain up to date with internet browser software and other changing computer technologies, future updates may be required.
  6. Flowline respects domain ownership, copyright laws, and copyright ethics, and will not obtain or attempt to attain or maintain ownership of a client’s own domain, website, written content, or audio/visual files.  On occasion, Flowline may install a proprietary piece of software on a client’s website along with specific written agreements that this software may not be used elsewhere. Any content created for the specific client by Flowline, or originally owned by the client, remains in the client’s ownership.
  7. Flowline does not discuss information related to client projects which is not otherwise publicly available, other than with its subcontractors and clients as necessary in order to execute client projects.
  8. Flowline does not provide educational services in regards to coding, web design, web development, or other related web services. Flowline performs these actions in the course of delivering services, but does not instruct or teach clients or third parties how to perform said services.

Client Correspondence and Requests

  1. Requests from clients are handled directly by an owner of Flowline or by a project manager who has been assigned by an owner to a client’s project. With the exception of graphic design, all further correspondence regarding project occurs between the Project Manager (or an owner of Flowline) and the Client.
  2. Requests are handled in approximately the order they are received, with priority given to emergencies. For simple requests, this is usually within 1-2 business days of receipt of both the request itself and all relevant information needed to execute the request. The speed of handling a request may vary depending on the number of requests Flowline receives within a given period of time.
  3. Flowline team members (including owners and subcontractors of Flowline) communicate internally regarding Client projects so as to accomplish said projects. All other communications related to projects occur between Flowline and the Client.
  4. Flowline does not accept requests to communicate with others, or with multiple parties, either regarding the Client’s project, or on behalf of the Client.
  5. The Client is responsible for forwarding information that is requested by Flowline in order for a project to be completed, including access to relevant accounts, so that Flowline can perform its functions smoothly. If the Client fails to provide said access, services may be impeded or halted. The failure to provide access to relevant accounts may add billable time to a project.
  6. In the course of project execution, Flowline may require information be sent by the Client in the form of documents and files. Where these documents or files are in a format which is not universally supported or which requires a special computer or application to be opened, Flowline reserves the right to require that these documents be resent in a format deemed acceptable. Examples of acceptable file formats are Microsoft Word documents, Notepad text files, Adobe PDF files, Image files with extensions such as .psd, .png, .jpeg, .gif, and others.
  7. While Flowline does offer live phone consultation on SEO or general marketing, this consultation is done on an appointment basis at an hourly rate and is subject to availability.
  8. Support requests, service requests, and questions regarding invoices, payments, programming, code, or technical aspects of web development, should be sent in writing by email, and will be answered in writing, normally within one to two business days.  In cases where prior written agreement exists, written requests may be sent via project management software in lieu of email.
  9. Clients who agree to these terms agree not to contact Flowline’s subcontractors directly except with express written authorization from an owner of Flowline (such as in the case of being assigned a project manager, or in order to discuss graphic design, billing, etc.)
  10. Flowline does not engage in collaborative projects with outside developers or teams.

Additional Payment Terms for Payment Terms

  1. Unless otherwise stated in writing by Flowline, full or partial payments are made up front, and work is begun once initial payment has been received.
  2. In those cases where full payment has not been made in advance, the balance will be invoiced as work progresses, or upon project completion.
  3. For projects scheduled to take longer than two weeks, weekly or monthly progress payments may be scheduled, and work will progress as payments are received.
  4. Invoices are due upon receipt. As a courtesy to Clients, Flowline allows 10 days for checks to arrive by mail.  Overdue invoice notifications are sent when payment has not arrived within 10 days of invoice issue.
  5. Where payments are past 30 days overdue (paid 30 days or more after the invoice has been sent), an interest charge of 2% per month will be applied. Additional late fees may apply. (This only applies where services are delivered before payment is received.)
  6. Where payments are overdue this may result in a project being put on hold.
  7. Flowline reserves the right to retain administrative control of domains, websites and blogs, and/or to retain source files and passwords until after final payment is received, and to temporarily disable or disconnect from the Internet any domain, website or blog developed by us, for which payment is in default beyond 30 days, until such time as the delinquent account is paid in full.
  8. Where Flowline delivers services prior to receiving payment, this is done in good faith that invoices will be paid in a timely fashion. Where payments are past 30 days overdue, Flowline may elect to require full payment for past services, plus advanced payments for any future services, before further services are delivered to the Client whose payments have gone overdue.
  9. The client may be required to pay for third-party services related to his website(s) such as web hosting, domain registration, payment processing, etc. These fees are not included in payments remitted to Flowline for services rendered.
  10. Where hourly rates are used, billing is done in increments of at least 15 minutes per request.
  11. At it’s discretion, Flowline may elect to offer free quotes or estimates to new or returning Clients, when the time required to make such estimates is under two hours. Flowline does not guarantee or promise free estimates or site analyses. Unless otherwise specifically stated by Flowline, all requests by Clients which require work to be done by Flowline are billable requests.  Billing authorization is required before such requests are executed.
  12. Estimates for the hours required to complete a project are not promises or guarantees.
  13. Flowline agrees to deliver services paid for. If for any reason Flowline adjudicates it is unable to deliver services paid for, Flowline may, at its own discretion, deliver a refund. Flowline does not guarantee refunds of advanced payments unless it is unable to deliver services paid for.
  14. Flowline will not agree to terms whereby payment from the client being invoiced is contingent on that client receiving payment from another client or any other third party. Flowline does not and never has accepted any financial contingency clause for any project.

Flat Rate Projects

  1. Where flat rates are applied to projects, the exact scope and details of the project will be agreed upon in writing before work on the project begins. Website code, relevant files, and login information for websites and related accounts are forwarded to the client after the final payment is made.
  2. Additional features or services requested after a flat-rate project begins should be documented in written form, along with the updated payment terms. (In some cases, an additional fee will be applied.)
  3. Where original content is provided as part of a flat rate project, content is provided as-is. Any changes to the content provided (which are not actual errors in punctuation, spelling, or grammar as per The Elements of Style by William Jr. Strunk and E. B. White) may be done by the client or at an agreed-upon additional rate.
  4. Questions regarding  programming, code, or technical aspects of web development, should be asked in writing by email, and will be answered in writing, normally within one business day.
  5. Additional features or services requested after a flat-rate project begins should be documented in written form, along with the updated payment terms. (In some cases, an additional fee will be applied.)

Payment Methods

  1. Payment by is accepted by PayPal Business payments (preferred) or by check.
  2. Payment is accepted by credit card upon request. Additional fees or terms may apply.
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